Shipping Policy

1. Domestic Shipping Policy

• We currently ship across India to the address you provide at checkout.
• We use trusted courier partners to deliver your orders safely.
• Shipping cost is calculated at checkout based on your location and the weight/size of the package.
• Estimated delivery times are:
• Within metro cities: 3–7 business days
• Other cities/towns: 5–10 business days
• These are estimates — actual delivery times may vary due to courier delays, customs (if applicable), or force-majeure events.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• During sale periods or holidays, processing may take longer.
• Once your order is dispatched, we will send you a shipping confirmation email with tracking details (if available).

3. Shipping Charges

• Shipping charges are calculated dynamically at checkout.
• In some promotional offers, free shipping may be available if your order meets a minimum value (e.g., free shipping for orders over ₹[X]).
• Any extra duties, taxes, or customs fees (if relevant) are the responsibility of the customer.

4. Shipment Confirmation & Tracking

• After your order is shipped, we’ll send a shipment confirmation email including:
• Courier partner name
• Tracking number (if available)
• Estimated delivery date
• You can use the tracking number to monitor the status of your package via the courier’s website.

5. Delays & Exceptions

• Funkiddoz is not responsible for delays caused by third-party courier services, weather, natural disasters, or other events beyond our control.
• If your package is significantly delayed, please reach out to our customer support at support@funkiddoz.in with your order number — we’ll investigate and assist.

6. Lost or Damaged Shipments

• If your order arrives damaged or tampered with, please do not accept the package or sign “Damaged” (if courier allows). Also, inform us immediately with photos.
• For lost shipments (no delivery confirmation), contact us within 14 days of expected delivery. We will coordinate with the courier to trace the package and, if deemed lost, offer a replacement or refund.

7. Returns Due to Shipping Issues

• If a return is required because of shipping damage, incorrect item, or missing parts, refer to our Refund & Returns Policy for instructions.
• For such returns, shipping back to us will be arranged at no extra cost to you (provided you follow our return procedure).