Refund And Cancellation Policy

At funkiddoz, we want you to be completely satisfied with your purchase. If you need to return or cancel an order, please follow the guidelines below to ensure a smooth process.

1. Eligibility for Returns

You may return a product within 7–14 days of delivery if any of the following conditions apply:

• The item is damaged or defective upon arrival
• You received the wrong product
• The product is missing parts
• The product is not as described

To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging
• Include the receipt or proof of purchase

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

• Baby feeding items (bottles, nipples, spoons, etc.)
• Personal care items (teethers, pacifiers)
• Cloth diapers and undergarments
• Items bought during clearance/sale unless defective

3. Refund Process

Once we receive your returned item:

• We will inspect the product
• We’ll notify you of the approval or rejection of your refund

If approved:

• Refund will be processed to your original payment method
• It may take 5–7 business days for the amount to reflect

4. Exchange Policy

We offer exchanges only for:

• Wrong product delivered
• Defective or damaged items

Exchanges depend on stock availability.
If the item is unavailable, we will provide a refund instead.

5. Cancellation Policy

Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped.
Once shipped, cancellation is not possible — you may request a return after delivery.

6. Shipping Costs for Returns

• If the return is due to damage, defects, or wrong item, we cover the shipping cost.
• If returning for personal reasons (e.g., changed mind), the buyer must cover the return shipping charges.

7.Contact Us

If you have any questions about our Refund & Returns Policy, feel free to reach out anytime.
We’re committed to ensuring a safe and happy shopping experience for you and your baby.